Refund & Return Policy
Thank you for shopping with us! Because our slimes are handmade to order, please read our policy carefully before purchasing:
1. Order Cancellations & Changes
- No Cancellations: Once your order is placed, we immediately begin the crafting process. Therefore, orders cannot be canceled.
- Product Changes: If you made a mistake and wish to change an item, please email us immediately. If your order has already been made, we unfortunately cannot change it.
2. Returns & Refunds
- No Preference-Based Returns: Since slime is a sensory and handmade product, we do not accept returns or refunds based on personal preferences (e.g., "I don't like the texture," "I don't like the scent/style," etc.).
- Damaged or Incorrect Items: If your order arrives damaged or you received the wrong item, please contact us via email immediately with photos of the issue. Our customer service team will gladly arrange a replacement or refund for you.
3. Final Sale
- Except for the major quality issues mentioned above, all sales are final. We do not accept any other forms of returns, refunds, or exchanges.
Need help? Contact our support team at support@zlooshslime.com and we’ll get back to you as soon as possible!